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PLEASE READ AND FOLLOW THE STEPS BELOW TO ATTEND THE SPOOKY SOIREE

 

AS A TICKET-HOLDER YOU WILL HAVE ONE VIEWING OPPORTUNITY.

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You can watch the LIVE STREAM PERFORMANCE on October 23 & 24 at 8 PM EST.

 

GETTING SET UP

We recommend…

  • Giving yourself at least 15 minutes of set up time before the performance begins.

  • Disabling notifications, including but not limited to text messages, phone calls, email notifications, alarms, system updates, and anything that may cause an interruption during the live stream. You can usually do this under settings on your device.

 

FOLLOW THESE STEPS TO WATCH THE LIVE STREAM OR THE RECORDING ON YOUR COMPUTER, TABLET, OR SMARTPHONE

  • Click on the LINK you received in your confirmation email from Eventbrite.

  • The link will take you to the YouTube Live page for the performance.

    • If you have joined prior to the Live Stream Performance start time you will see a “Coming Soon” message. You are in the right place.  The performance will automatically begin a few minutes after the start time.

    • If you have joined after the Live Stream Performance has started you will either see the live stream immediately or you may need to press ‘play’. If that does not start the video please try refreshing your browser.

 

FOLLOW THESE STEPS TO ATTEMPT WATCHING THE LIVE STREAM PERFORMANCE ON YOUR SMART TV BY SCREEN MIRRORING

If you are interested in watching the live stream on your smart TV, you may be able to do so depending on the model and age of smart TV by following the guides below once you have completed the preceding steps on your computer, tablet, or smartphone. The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your smart TV. Simply put, what you see on your computer, tablet, or smartphone will be what you see on your smart TV. Please determine your best option.

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For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided: https://support.apple.com/en-us/HT204289

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For mirroring to a Roku TV from an Android or Windows compatible device (IOS devices are not compatible with Roku) please follow the instructions provided: https://support.roku.com/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-

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For mirroring to an Amazon Fire TV from an Android compatible device (IOS devices are not compatible with Amazon Fire TV) please follow the instructions provided: https://www.amazon.com/gp/help/customer/display.html?nodeId=GA7K5AML6222YDEW

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For Google Casting to a TV from a Chromecast enabled browser or device please follow the instructions provided:  https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553

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Another option you can try, if you have an HDMI cable: connect the HDMI cable to your laptop (or computer) and smart TV. Choose the appropriate HDMI port number from the screen options on your TV. Not all devices have an HDMI port, you may want to check in advance of the performance date.

 

The Spooky Soiree will be live streamed to the Studio Players youtube channel. You can test anyone of these viewing options in advance of the play fest - just play a youtube video on your device and see if the Mirror, Google Cast, or HDMI option allows the video (and audio) to play on your TV.



 

Frequently Asked Questions

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Can I watch a recording of the live stream after the original broadcast is over?

No, you will not be able to view a recording of the livestream once the performance has concluded.

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The quality of the video does not look great, is there anything I can do to improve the quality?

  • Please click the “bolt/screw/gear” icon inside the video player and select the highest quality available (this option may vary based on the browser you are using).

  • The live stream is broadcast at a standard high-quality video and is dependent on each individual’s internet bandwidth and speed.

 

The video is playing but I cannot hear any sound.

  • Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.

  • Please ensure that the video does not say “mute” anywhere on the screen.

  • Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.

 

I am on the website in the performance space after the start time, but the video is not playing.

  • Please make sure you have clicked play or the “play” button on the video player.

  • Try refreshing your web browser.

 

What if I experience technical difficulties or am unable to view the LIVE STREAM?

We are not responsible for technical difficulties on your home devices and WILL NOT have staff available to help you.

One tip that we do recommend is to shut down or temporarily disable other streaming/smart devices that run on the same network, while the play fest is in progress. This could include other smart TVs, pc/laptops/tablets, mobile phones, Alexa, etc.

 

Portions of this info have been sourced from Actors Theatre of Louisville. 7/14/2020

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